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Vacancy Notice

 

Membership Manager

Full-time, Central London, competitive salary according to skills and experience

Hybrid role, some worldwide travel

 

Purpose

Responsible for planning and delivering the member recruitment and business development activities of the Association, in line with the departmental strategic and operational plans, in order to maximise the Association's funding, expand its membership base and enhance member engagement & satisfaction.

 

Key Responsibilities

  • Working closely with the Departmental Head, research and identify new membership and business development opportunities - including new markets/industries, growth areas, trends, partnerships, products and services.
  • Foster and develop relationships with prospective members, understanding and addressing their needs in order to attract and recruit them; generate leads for the senior leadership team.
  • Working closely with the Communication & Marketing team, responsible for coordination and delivery of relevant and engaging marketing content related to business development activities, utilising web, social media & other mediums; develop persuasive material to promote the benefits of membership.
  • Act as account manager to allocated members, identifying, and reaching out to key contacts, proactively establishing and building relationships; through regular connection, identify vulnerabilities and engage with relevant individuals in order to understand and address their concerns with the aim of enhancing member satisfaction and retention.
  • Execute membership drives and outreach activities, working in collaboration with internal colleagues as appropriate.
  • Have an in-depth knowledge of the Association's role & contribution to the nuclear industry and keep abreast of industry developments and trends.
  • In discussion with the Departmental Head, and in line with the Association's membership fee framework, negotiate annual fees with prospective members - managing the discussions to agreement & signature
  • Identify, draw up, and implement operational standards to deliver efficient services to members.
  • Implement a comprehensive onboarding process for new members, including identification of key contact points for communication & Working Group participation.
  • Implement an offboarding process, triggered at the earliest point to facilitate pre-emptive discussions, for members who have indicated desire to terminate membership; understand, capture and report on reasons, and implement learnings.
  • Identify valuable networking opportunities, highlighting these to relevant colleagues, and in some cases attending conferences & seminars in person.
  • Attend member events, using the opportunity to proactively connect and engage with targeted individuals, to gain insight and understanding in order to inform and shape membership strategy and activities.
  • Implement and maintain systems for data collection to capture, measure, analyse and report on membership recruitment, satisfaction & retention; action & implement learnings.

 

Qualifications and experience required:

  • Bachelor’s degree in a relevant field.
  • Minimum 3 years’ professional experience in a business development and/or member engagement role, ideally gained within the nuclear industry.
  • Proven experience of achieving business development stretch targets and/or actively driving increased revenue.

 

Person Specification:

  • Results orientated, with the ability to set and meet targets, and to report against them to internal and external stakeholders.
  • Excellent marketing and negotiation skills and an ability to foster and maintain successful working relationships with internal and external stakeholders.
  • The ability to think creatively and strategically.
  • Commercial awareness.
  • Excellent interpersonal skills, with an aptitude for building rapport, across a wide range of internal & external stakeholders; and the ability to communicate effectively, across different cultures and at all levels of seniority.
  • Resilience.
  • The ability to work unsupervised, organise own workload, meet deadlines and take the initiative whilst working as part of a strong team.

 

Closing date for applications:  Friday 29 September 2023

To apply:  Please send a covering letter (of no more than one page) outlining your suitability for this position and your salary expectation, together with a CV, to carolyn.mdec@world-nuclear.org